If you guys ever need your avionics serviced stay away from these guys. I dropped off my transponder in late July to these yahoo's. Tom Jackson the owner said he would contact me in a couple of days with a diagnosis. Weeks passed and Tom said they were very busy and could not get to it right away, fine, call me when you find out. I phoned him at least a dozen times trying to find out what was going on. Finally two weeks ago he tells me transponder is fine, but encoder is shot, could not find a time to go pick it up because of me working in Yakima now. So today I get a hold of him, ask him if I can pick it up tomorrow, he says fine. I get an email tonight saying the Transponder is beyond reasonable repair, and a quote for a new transponder and encoder. This guy is an A**HOLE cant wait till I see him tomorrow, they will remember me for a long time.
Bob
3 comments:
Thanks Bob I will remember that one.
James
I had a similar problem with them. They checked out my plane and said it was feasible to install a RNAV unit so I found a used one and dropped it off so they could make sure it worked before installing it. Never heard from them so I called twice and got the run around. After a month I went and picked up the unit and was told they were to busy to look at or install. What a complete waste of time,
Glenn
my brother just started working at Rivers Edge. I think they've been expanding and overhauling the business. You might want to give them another try.
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